Privacy Policy

Effective date: October 9, 2026

Sure Footing IT Solutions LLC is a managed IT services company based in Ohio. This policy explains what we collect when you visit surefootingitsolutions.com or contact us through it, how we use it and the choices you have. We have written it in plain language on purpose.

What this policy covers

This policy covers our website and the contact we have with you through it: forms, calls booked online, downloads and text messages. It does not cover information we handle on behalf of our clients as part of our services. That information is governed by each client's agreement with us.

What we collect

What you give us. When you fill in a form, book a call, request an assessment or download a guide, we collect what you enter: your name, company name and job title; your work email address and phone number; the number of people at your organization and your message to us; your choice to receive text messages, if you make it. What we collect automatically. Like most websites, we receive basic technical information when you visit: your IP address, browser and device type, the pages you view, how you arrived and when. We use cookies and similar tools for this. Text messages. If you agree to receive texts, we keep your mobile number, a record of when and how you agreed, the messages we exchange and whether they were delivered. What we ask you not to send. Please do not put patient or health information, passwords or payment card numbers in a website form or a text message.

How we use it

To reply to your inquiry and to schedule and hold the calls or assessments you ask for. To send you the guide or document you requested. To prepare a proposal or quote. To send service messages such as appointment confirmations and reminders. To send you information about our services by email, if you have asked for it or we have a business relationship with you — you can stop these at any time. To keep the website secure, understand how it is used and improve it. To meet legal requirements and to protect our rights.

Text messaging

We send text messages only to people who have agreed to receive them. Our Text Messaging Terms explain what we send, how often and how to stop. We do not share your mobile number or your text messaging consent with any third party or affiliate for their marketing or promotional purposes. This applies to all the information we collect in connection with texting. You can stop text messages at any time by replying STOP.

Text message (SMS) data

We are committed to protecting your privacy when you text with us. We collect your mobile phone number and the content of the messages we exchange with you, used only for support and communication such as answering your requests, confirming appointments and sending service updates. We use industry-standard safeguards including access controls and encryption in transit. We do not share text message data with anyone except the service providers that carry and deliver our messages, and when the law requires it. We never share your mobile number or text messaging consent with any third party for marketing purposes. You can ask to see, correct or delete your text message data by contacting us. We keep message content for two years after our last exchange, and consent records for at least four years.

Who we share information with

We do not sell your personal information. We share it only with: service providers who help us run the website and our business (hosting, forms, scheduling, email, analytics, text message delivery) who may use your information only to provide those services; professional advisers such as our accountant, insurer and attorney when they need it to advise us; and when the law requires it or to respond to a legal request, investigate misuse or protect the rights, property or safety of others. If we merge with or are acquired by another company, your information may transfer to it and we would tell you if that changed how it is handled.

Cookies and analytics

Cookies are small files a website stores in your browser. We use them to make the site work and to understand which pages are useful. You can block or delete cookies in your browser settings. The site will still work, though some features such as forms or scheduling may not. Some browsers offer a Do Not Track setting. There is no common standard for how websites should respond to it, so we do not change how the site works when it is on.

How long we keep it

We keep inquiry information for as long as we need it to deal with your request and our relationship with you, and then delete it or remove your details from it. We keep text messaging consent records for at least four years after your last interaction or your opt-out. Text message content is kept for two years after our last exchange.

How we protect it

We use sensible technical and organizational safeguards, including access controls, encryption in transit and limiting who can see inquiry records. No system is perfectly secure, and we cannot promise that information will never be accessed without permission. If a breach affects your information, we will tell you as the law requires.

Your choices

You can ask us to tell you what we hold about you, correct it, delete it or stop contacting you. Depending on where you live you may have additional rights. Contact us using the details below and we will respond within a reasonable time. To stop emails, reply unsubscribe to any email. To stop text messages, reply STOP to any message.

Children

Our website is for business use and is not directed to children. We do not knowingly collect information from anyone under 16. If you believe a child has sent us information, contact us and we will delete it.

Links to other sites

Our website may link to other sites, such as social media. They have their own privacy practices and this policy does not apply to them.

Changes to this policy

We may update this policy. Changes will be posted on this page, and the effective date at the top shows the latest version. If a change is significant we will say so on this page.

Contact us

Sure Footing IT Solutions LLC — Phone: 234.888.4712 — Email: support@surefootingitsolutions.com