What we take care of
Six areas, organized into four plans. Every plan starts the same way: a real person answers and every caller is verified. Technical words are explained in plain English.
Everyday support
Help by phone, ticket or portal, Monday to Friday, 8 a.m. to 5 p.m. Eastern.
Security
Layers that protect your computers, email and sign-ins, with monitoring behind them.
- Computers monitored, updated and encrypted
- Email screened for scams
- A password manager for every user
- Security specialists monitoring around the clock (Summit and Expedition)
- Security awareness training (Summit and Expedition; an extra on Ridge)
Backup and recovery
Everything important is copied, kept in more than one place and tested.
- Separate backups of Microsoft 365 email and files (Summit and Expedition)
- Full computer backup available as an extra on every plan
- We test that backups restore, because a backup you have never restored is a guess
- Backup setup, monitoring and testing for specialty systems such as electronic medication records or practice management software, available as a project
Network and Wi-Fi
A network that works in every room and is watched for problems.
- Managed firewall and Wi-Fi
- Staff and guest networks kept separate, and resident networks where you have them
- Network monitoring and a current map of your equipment
- Planning ahead for equipment that is reaching the end of its life
Contracts and renewals
We track the dates so you do not have to.
- Internet, phone, copier and printer lease contracts tracked
- Domain names and security certificates tracked
- A review before each renewal, with recommended actions
- Help calling vendors when something is not working
Projects
Bigger jobs, planned and delivered.
- Wi-Fi site surveys and heat maps
- Network fixes and new locations
- Phone system replacement
- Cabling through a trusted partner
- Servers
- A HIPAA risk analysis
This is not the whole list. If you have a technology problem, ask us.
Start with a free Solid Ground Assessment
A short conversation and a plain summary of where your technology stands. No cost and no obligation.
Request your assessment